joniPrivacy Policy
This page describes what we collect when you use joni and how we keep that data protected. We at joni recognize that your personal information is sensitive, and we handle it with care and transparency. Our privacy practices comply with local data protection laws in the jurisdictions where we operate, and we encrypt all sensitive data by default.
When you register on joni—whether to access our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports betting (Mobile Legends, Free Fire, PUBG Mobile)—you provide certain data to us. This policy explains what that data is, why we collect it, and how we use and protect it.
We encourage you to read this policy carefully. If you have questions about our privacy practices, our support team is available in English and regional languages to explain further. Your privacy matters to us, and we're committed to transparency about our data handling.
What Data We Collect on joni
We collect several categories of information when you register and use joni. Your account details include your legal name, email address, phone number, residential address, and a password you choose. We collect this information during registration and use it to verify your identity, prevent fraud, and contact you about your account.
During account verification—a requirement before you can deposit or withdraw—we ask you to upload government-issued identification (such as a national ID, passport, or driver's license) and proof of residential address (such as a utility bill or bank statement). We store these documents securely and use them to confirm your identity and location.
When you deposit, withdraw, or place bets on joni, we record transaction details: the amount, date, time, payment method used, and the games or markets involved. We also log your login times, device information (browser type, operating system), IP address, and session activity. This data helps us detect fraud, investigate disputes, and comply with legal obligations.
Our live-dealer studios and sportsbook generate game logs: which tables you sat at, your stakes, outcomes, and timing. Slot and esports activity is similarly recorded. These logs are encrypted and stored for audit purposes, allowing us to resolve disputes and verify game fairness.
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Account Information
Name, email, phone, residential address, password, identity documents.
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Financial Data
Payment method details, deposit and withdrawal history, transaction amounts and dates.
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Gaming Activity
Bets placed, games played, stakes, outcomes, session times, device and IP information.
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Communication Logs
Email, chat, and support ticket history; we keep these to resolve issues and improve service.
How We Use Your Data
We use your data for several purposes, all centred on operating joni safely and fairly. Your account information allows us to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We check your identity and residential address to ensure you're in a jurisdiction where joni operates legally.
Your payment data is used to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not store full card or bank account numbers in plaintext; instead, we use tokenization and encryption so that payment processors handle sensitive details.
We use gaming activity logs to settle bets, calculate balances, and investigate disputes. If you claim a bet didn't settle correctly, we can retrieve the exact transaction from our logs. We also use activity data to detect suspicious patterns—unusually large deposits followed by rapid withdrawals, collusion between accounts, or patterns matching known fraud schemes.
We may contact you via email or phone about your account, security alerts (such as a new login from an unfamiliar device), promotional offers (if you've opted in), or legal notices. We do not sell your data to advertisers or third parties for marketing purposes without your explicit consent.
Third-Party Processors and Data Sharing
We work with third-party processors to operate joni. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partners) receive transaction details necessary to complete deposits and withdrawals. Game providers (Playtech, Pragmatic Play, Evolution, and others) receive your account ID and stakes but not your personal identification details. Hosting providers store our encrypted databases; they cannot access unencrypted data.
We do not share your personal information with these partners beyond what's necessary for them to perform their function. We require them to maintain confidentiality and use your data only for joni-related purposes. Our contracts with third parties include data protection clauses.
We may disclose your data if required by law—for example, if a court order or government agency requests it as part of a fraud investigation. We will notify you of such requests unless legally prohibited from doing so.
Data Storage and International Transfer
Our servers are located in data centres outside Indonesia. This means your data may be processed and stored in jurisdictions other than where you reside. While we take measures to protect data during international transfer (encryption, secure protocols), we acknowledge that your data crosses borders. By using joni, you consent to this international data processing.
We retain your data as long as your account is active, and for a period after account closure to comply with legal record-keeping obligations (typically 5–7 years for financial records). After that retention period, we securely delete personal data unless we're required to keep it by law.
- Encryption
- We use industry-standard encryption (TLS 1.2+) to protect data in transit; sensitive data at rest is encrypted using AES-256 or equivalent.
- Tokenization
- Payment methods are tokenized so your card or bank details are replaced with a secure token; the token is what we store, not your actual account number.
- Access Control
- Only authorized joni staff access personal data, and only for legitimate business purposes (compliance, support, fraud investigation).
Your Rights Regarding Your Data
Depending on your jurisdiction, you may have the right to access your personal data, request corrections, or ask for deletion. To exercise these rights, contact our support team with your account details and a clear request. We will verify your identity and respond within 30 days in most cases.
You have the right to request what data we hold about you. We'll provide a summary of your account information, gaming history, and any other data associated with your joni account. You can request that we correct inaccurate data—for example, if your address changed, we'll update our records.
You may request data deletion, though we may retain certain records for legal compliance (anti-money-laundering records, tax documents). If you request account closure and deletion, we'll remove your personal data from active systems while keeping anonymized transaction records for auditing and regulatory purposes.
Cookies and Tracking
We use cookies and similar technologies to remember your preferences, maintain your session, and understand how you use joni. Cookies are small files stored on your device; they help us recognize you when you return, so you don't have to log in every visit. We use both session cookies (deleted when you close your browser) and persistent cookies (retained longer).
We do not use cookies for tracking you across other websites; our cookies are limited to joni.bet and related joni services. You can control cookies through your browser settings; disabling cookies may limit joni's functionality.
Privacy During Holidays and Peak Periods
During major holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—joni sees increased traffic from players in Jakarta, Surabaya, Bandung, Medan, Semarang, and other cities. Our data processing and storage infrastructure scales to handle this volume, but your privacy protections remain unchanged. We maintain the same encryption, access controls, and data retention policies regardless of season.
Changes to This Privacy Policy
We may update this policy to reflect new features, regulatory requirements, or operational improvements. Material changes will be communicated to you via email at least 10 days before taking effect. Your continued use of joni after the change date means you accept the updated policy. If you disagree, you may request account closure.
We take your privacy seriously because your trust is foundational to joni. Every piece of your data is encrypted, controlled, and used only for legitimate joni operations.
Contact Us About Privacy
If you have questions about our privacy practices, wish to exercise your data rights, or believe your privacy has been violated, contact our support team. Provide your account details and a clear description of your concern; we'll investigate and respond within 30 days.
Our support team is available in English and regional languages. You can reach us via email or live chat through your joni account or by visiting our FAQ page for contact options.
Summary
We at joni collect personal, financial, and gaming data to operate our platform safely and fairly. We encrypt sensitive information, limit access to authorized staff, and do not sell your data to third parties without permission. Your data may be processed internationally, and we retain records for legal compliance. You have rights to access, correct, or delete your data, with some exceptions for legal record-keeping.
Our privacy practices are built on transparency and security. If you have questions or concerns, contact us—we're here to help. For detailed legal information, see our terms and conditions and legal notice